1.Do you ship internationally?
NO, We only ship to the United States.
2.How much is the shipping?
We currently offer free shipping on orders from $29.99 and above. Shipping fee is $2.99 for orders under $29.99.
Please Note：Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.
Shipping method: UPS and FEDEX
The time frame of order delivery is divided into two parts:
• Processing time: 1-2 business days
• Shipping time: US: 2-6 Business days
Deadline for orders at 5:00 pm (GMT+08: 00 Hong Kong Standard Time)
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
3.How to track my order?
You can track your order on our website through the following link: Click to query
Please note: depending on your location, shipping may take up to 2 to 6 working days.
4.How long will my product take?
We will ship your order within 1-2 working days, Shipment from American warehouse, and it usually takes 2-6 working days to receive your products.
5.Taxes and duties
For the United States
Please note that all packages are shipped from VIGRUE. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in VIGRUE .
If you have any questions please feel free to contact us:
Email: [email protected]
Note: During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately, this is beyond our control, we will do our best to improve this issue.
Company Address: 19h Maxgrand Plaza N0.3 Tai,yau Street San Po Kong,kowloon,Hong Kong.
US warehouse address: 13942 Orange Ave Paramount, CA 90723 Attn: Scott
Warehouse Tel: 713-569-8188